Customer Project Example I :
- A major hospital in Colorado needed to upgrade its aging unified communications infrastructure. By updating the infrastructure’s hardware and software components, the hospital hoped to reduce time spent on maintenance and free up IT staff for other critical tasks. Additionally, the hospital needed to add efficiencies throughout the system and better comply with security standards.
VTECH Optimizes IT Infrastructure for Premier Healthcare Organization
Expansive Health Network Upgrades Communications to Improve Patient Outcomes and Compliance
Executive Summary - When it came time to improve its collaboration technology, this expansive health organization, which serves 25% of Denver residents, turned directly to longtime partner VTECH to lead the charge. VTECH determined the optimal Cisco hardware and software upgrades necessary to improve availability, efficiency and patient outcomes by increasing collaboration and communication technologies among various teams, locations and organizations.
Highlights Include:
- Implementation of Cisco Unified Communications Manager, Cisco IP Contact Center with Unified Contact Center Express and Cisco Unity
- Replacement of ten-server hardware platform with Cisco media convergence servers
- Go-live for 1300 devices and 12 primary rate interfaces up and running within five minutes
- Change management and training within beta state
- Increased compliance with stricter sign-on and password policies
- Challenges:
- The organization was feeling the effects of its aging communications environment: too much time spent on maintenance and inefficient processes, poor compliance with security standards, and lack of infrastructure or opportunity to explore new technologies and patient tracking. But strict requirements minimizing any downtime of its mission-critical system during switchover, maximizing training and adoption, and sticking to a tight budget and timeline meant the project must be handled with the utmost care and expertise.
Recognizing the need for a trusted technology partner to bring them through the upgrade process, the organization looked no further than its long-time partner and trusted advisor: VTECH.
How We Helped:
- The collaboration experts at VTECH worked quickly to assess the existing Cisco communication infrastructure and provide recommendations for hardware and software optimizations. Given that the organization was happy with Cisco collaboration solutions, Cisco Gold Partner VTECH moved quickly to implement next-generation technologies and systems.
Details include: - Installation of Cisco Unified Communications Manager 6.1.2 software, Cisco IP Contact Center 4.0(3) with Cisco Unified Contact Center Express 5.0(2) and Cisco Unity 5.0(1)
Replacement of ten-server hardware platform with Cisco MCS 7835 and Cisco MCS 7845 media convergence servers
Entire migration completed in half the estimated timefram - Results, Return on Investment And Future Plans
- The results were extraordinary. Not only did VTECH keep the organization’s budgetary, timing and availability requirements at the forefront, but it also enabled the organization to go live with the solutions necessary for a world-class communications infrastructure within five minutes of cutover.
Now that geographically dispersed elements of the organization can communicate with each other and their patients with more efficiency, ease and traceability, the organization on a whole has benefitted from improved outcomes. Further, the enhancements improved both security and compliance by strengthening user sign-on and password policies.
Today, the organization’s staffs of more than 5200 medical and service professionals are enabled with the tools it needs to provide the very best levels of care across to the population it serves across its expansive network. Further, the upgrades have provided the platform required to explore other advanced collaboration technologies down the road, including wireless IP communications, Cisco Unified Mobility and Cisco Unified Presence.